Rules for MeaVitae Tokens

Revised 20 July 2022

Personal Consumers/Customers Terms of Use for Tokens

Definitions:

Customer - any individual who is capable of making a purchase via a credit card regardless whether they are a personal subscriber or their subscription is given to them via another party
MeaVitae Tokens (MVT) - the internal currency used to make purchases from within the MeaVitae online shop and which have a fixed exchange rate
Application - the secure online platform on to which user login and where they can store data, send secure messages and make purchase of products and services through the MeaVitae shop

Purchasing Tokens

  • MeaVitae Tokens (MVT) are used to make purchases within the Application
  • Purchase of tokens must be via credit card through our payment gateway s.upplier, currently Revolut.
  • The conversion rate for MVT is that each MVT is currently worth £10 GBP although MaeVitae reserves the right to alter the conversion rate at any time and without notice.
  • MVT are sold in whole number denominations.
  • Following a valid purchase of MVT through the payment gateway, the number purchased will be allocated to your personal MeaVitae online wallet accessible from within the Application.
  • You are entitled to a 14 day cooling off period immediately after purchasing MVT during which you can fund all or some of those tokens purchased providing they have not been spent within the Application.
  • Tokens are non-transferrable between customers.

Purchasing Products & Services

  • Products and service available to Customers are displayed within the Application
  • All prices for products and services (expect physical security keys) are listed in MVT
  • Purchases are covered the our Terms of Purchase (found here → https://www.meavitae.com/terms-of-purchase/)
  • Upon purchase, the cost of the product or service is immediately deducted from your personal MeaVitae online wallet
  • For digital products, these will be made available immediately for use within the Application
  • For services, an initial secure communication will be initiated automatically between the Customer and the Vendor who will manage all activities related to the service purchased
  • If, following initial contact between a Customer and a Vendor, it is decided that the selected Service cannot be discharged, the Vendor, at their discretion, can return the purchase price in MVT to the consumer.
  • If you do not have enough MVT at the time to cover a purchase, you will be prompted to purchase more via our payment gateway

Disputes leading to refunds for Services

  • If you have a dispute with a Vendor, you should first attempt to resolve it with them directly.
  • Only once an attempt at resolution between the Customer and the Vendor has been attempted will MeaVitae intervene.
  • After obtaining all the facts and solely at MeaVitae’s discretion, the purchase price in MVT may be returned to the customer if the dispute is held against the Vendor.
  • The Vendor or the Customer can ask MeaVitae to arbitrate or seek external independent arbitration.
  • A decision to refund the Customer will be based on the outcome of any arbitration and will be final.

Customer Account Closure

  • If a customer closes their account they are entitled to a refund on any Token they have purchased directly via Revolut.

Enterprise Customers Terms of Use for Tokens

Definitions:

Enterprise Customer - any business or organisations who purchases licences to the Application allowing third parties such as employees or customers to use MeaVitae

Purchasing Tokens

  • Enterprise customers who intend to gift MVT to others should contact Meavitae directly
  • The Enterprise customers inform MeaVitea of the number of MVT required and will be duly invoiced.
  • The Enterprise customers must provide a list containing the MeaVitae user accounts to which the MVT will be allocated and the number required for each
  • Upon payment of invoice, MeaVitae will allocate the MVT as desired based on the allocation supplied
  • The Enterprise customer is responsible for ensuring the allocation information is correct
  • Enterprise customer transactions are not refundable and not covered by a 14 day cooling off period

Refunds on termination of contract

  • Enterprise purchased MVT that have been allocated are not refundable at the cancellation of a subscription contract