Effective Date: 20/10/2023
MeaVitae provides a hardware security key, a secure platform for storing sensitive data like documents, photos, videos, legal, financial, and health information. Our platform also facilitates connections with reputable professionals in law, finance, and healthcare, all within a highly secure environment.
Children’s Privacy: MeaVitae's website and Services are not intended for children under the age of 18, and we do not knowingly collect any information from individuals under 18 years old through our Services. If a parent or guardian believes that a child under 18 has provided us with information, they should contact us to request deletion of this information from our files.
When you visit our websites (https://www.meavitae.com, https://app.meavitae.com), mobile applications, or use our services, you're entrusting us with your personal information. We take your privacy seriously and aim to explain clearly what information we collect, how we use it, and your rights regarding it. Please read this policy carefully. If you disagree with any terms, please refrain from using our Sites, Apps, and services.
This policy covers all information collected through our websites, mobile applications, related services, sales, marketing, or events, collectively referred to as the "Sites."
What information does Meavitae collect and how is it used?
In summary, we collect personal information that you provide voluntarily, including name, address, contact details, encrypted passwords, and payment information. This data is gathered when you register on our Sites or Apps, express interest in our products or services, or contact us. The specific information we collect depends on your interactions, choices, and use of our features. This may encompass:
Name and Contact Data: Including first and last name, email, postal address, phone number, and similar contact details.
Credentials: Passwords and security data used for account access, all securely encrypted and not accessible to MeaVitae.
Payment Data: Information required for processing payments, such as credit card number and associated security code. This data is handled by our trusted payment processor, Revolut.
It is essential that all provided personal information is accurate and up-to-date, and you must inform us of any changes. Please note that any data you enter into your secure digital vault remains completely private and is not visible to us.
Automatic Information Collection:
Certain information is automatically gathered when you visit our Sites or Apps. This information includes your last login IP address when you access the App, your email address, and your encrypted password to access the App. This data, while not revealing your specific identity, helps maintain the security and operation of our platforms and aids in internal analytics and reporting. Like many businesses, we utilize cookies and similar technologies for data collection.
If you use our App, we may collect data and details about your mobile device, including contacts, storage, and various features. You have the ability to manage our access and permissions in your device settings.
Data from External Sources:
Finally, we may obtain limited data from public databases, marketing partners, and third-party sources. This could include information from social media profiles, marketing leads, search results, and links, including paid listings.
How do we use your information?
We process your data based on legitimate business interests, contractual obligations, compliance with legal requirements, and your explicit consent. Below are the specific purposes for which we use your personal information:
Account Creation and Logon Process: If you choose to link your account with us to a third-party account, we use the information obtained from those third parties to facilitate account creation and streamline the logon process.
Sending Administrative Information: Your personal information is used to provide essential updates about our products, services, new features, and any alterations to our terms, conditions, or policies.
Order Fulfilment and Management: We utilise your data to process and manage orders, including payments, returns, and exchanges made through our Sites or Apps.
Ensuring Site Security: We employ your information to safeguard the integrity and security of our Sites and Apps. This includes activities such as fraud monitoring and prevention.
Enabling Communications: We may use your information to facilitate user-to-user and user-to-third-party communications, enhancing your overall experience.
Enforcing Terms and Policies: We may use your data to ensure compliance with our established terms, conditions, and policies, maintaining a fair and secure environment for all users.
Legal Compliance and Harm Prevention: In response to legal requests, such as a witness summons, we may need to review the data we hold. Please note that we have no visibility into the information stored in your secure digital vault.
Additional Business Purposes: This includes activities like data analysis, identifying usage trends, assessing the efficacy of our promotional campaigns, and continuously evaluating and enhancing our Sites, Apps, products, services, and overall user experience.
Will your information be shared with anyone?
We only share information with your consent to comply with laws, to protect your rights, or to fulfil business obligations.
We may process or share data based on the following legal basis:
Consent: Your data may be processed if you have explicitly granted us consent for a specific purpose.
Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
Performance of a Contract: In cases where we have entered into a contract with you, we may process your personal information to fulfil the terms of our agreement.
Legal Obligations: We may disclose your information when we are legally obligated to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes. This includes instances such as responding to a court order or witness summons. Please note that we do not have visibility into the information stored in your secure digital vault.
Vital Interests: Information may be disclosed if we believe it is necessary to investigate, prevent, or take action regarding potential policy violations, suspected fraud, situations involving potential threats to a person's safety, illegal activities, or as evidence in litigation in which we are involved.
Specific Scenarios for Sharing:
- Intra-Group: Information may be shared or transferred within our company group, including subsidiaries and ultimate holding companies as defined by the UK Companies Act 2006.
- Business Transfers: Information may be shared or transferred in connection with mergers, sales of company assets, financing, or acquisitions of all or part of our business.
How long do we keep your information?
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
How do we keep your information safe?
We employ a combination of organisational and technical security measures to safeguard your personal information.
While we endeavour to safeguard your personal information, please be aware that the transmission of personal information to and from our Sites or Apps is undertaken at your own risk. It is recommended that you only access our services in a secure environment and over networks that you know to be safe.
What are your privacy rights?
You have significant control and access to your personal information. At any point, you can review, modify, or close your account.
For Residents of the UK or EEA: This section outlines essential rights under local data protection laws. It's not a substitute for your legal rights but provides a clear summary of the legislation relevant to your jurisdiction.
If you don't reside in the regions mentioned above, this section doesn't apply to you.
Under applicable data protection laws, you hold certain rights. These encompass the right to (i) access and obtain a copy of your visible personal information; (ii) request rectification or erasure; (iii) restrict processing of your personal data; and (iv) where applicable, data portability. In specific situations, you may also object to the processing of your personal information. If you wish to make such a request, kindly use the contact details below. We'll address your request in line with the relevant data protection laws.
If we rely on your consent for processing your personal data, you have the right to withdraw it at any time. Please note, however, this won't affect the lawfulness of processing prior to withdrawal.
Regarding your secure digital vault, we don't have access to its contents.
If you believe we're processing your personal information unlawfully, you can also lodge a complaint with your local data protection supervisory authority, the Information Commissioner’s Office (ICO).
How can you review, update, or delete your data?
You're entitled to request access, amendments, or, under certain circumstances, deletion of the personal information we hold about you. To initiate such a request, please contact us at [email protected]. We commit to responding within 30 days.
If you ever wish to review, modify, or close your account, you can do so by:
Logging into your account at https://app.meavitae.com and updating your user profile.
Cookies and Similar Technologies
Most web browsers are set to accept cookies by default. If you prefer, you can typically choose to remove or reject cookies. Keep in mind, though, that this may impact specific features or services on our Sites or Apps.
Opting out of email marketing
You can opt out of our marketing emails at any time by clicking the unsubscribe link in the emails or by reaching out to us using the provided contact details. This will remove you from our marketing email list. However, we'll still need to send you service-related emails necessary for account administration and use.
Controls for do-not-track features
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use:
Cookies used by our service providers
Most browsers allow you to refuse to accept and delete cookies. The methods for doing so vary from browser to browser and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:
(a) Clear, enable, and manage cookies in Chrome – Android – Google Chrome Help (Chrome);
(b) Enhanced Tracking Protection in Firefox for desktop | Firefox Help (Firefox);
(c) Security and privacy (Opera);
(d) Delete and manage cookies in Internet Explorer (Internet Explorer);
(e) Manage cookies and website data in Safari on Mac (Safari); and
(f) Learn more about Microsoft Edge, browsing data, and privacy (Edge).
Blocking all cookies will have a negative impact on the usability of many websites.
If you block cookies, you will be unable to use all the features on our website.
You can manage your preferences relating to cookies on our website by clicking on the ‘Cookie Settings’ tab.
You can contact us:
(a) using our website contact form; or
(b) by email, using [email protected].